An AI legal assistant that now books client appointments
A retrieval-augmented (RAG) AI assistant that answers visitors' questions from Medhacorp Law's own knowledge, now being extended into an agent that books consultations end to end: it collects details, verifies the visitor by OTP, offers open slots and notifies both sides.
- Client
- Medhacorp Law
- Industry
- Legal services
- Timeline
- Ongoing
- Year
- 2026
The challenge
Prospective clients usually reach a law firm with questions before they are ready to book: what the firm handles, how a process works, what to bring. Answering these by phone and email took the team's time, and generic chatbots risk giving answers that are not the firm's own. Once a visitor was ready, booking still meant back-and-forth messages to agree a time and collect contact details.
Our approach
Phase one was an AI assistant built on retrieval-augmented generation: instead of answering from general knowledge, it retrieves the relevant passages from the firm's own content and answers from them, so replies stay grounded in what Medhacorp Law actually offers. The firm was impressed with the results and asked us to take the next step. Phase two, now in development, turns the assistant into an agent that can act, not just answer. When a visitor asks for an appointment, the agent collects their name, phone, email and reason in conversation, verifies them with a one-time password, shows the dates and time slots that are actually free, books the slot the visitor chooses, and sends confirmations to both the visitor and the firm's admin.
Results
- Steps the agent runs in one chat
- 6
- Project phases
- 2
- AI assistant delivered for medhacorplaw.com, answering from the firm's own content
- Grounded answers through retrieval-augmented generation, not generic replies
- Client asked to extend the assistant after phase one
- Phase two: booking in conversation, from details and OTP check to slot selection
- Automatic notifications to both the client and the firm's admin on booking
Services
Technology
- Retrieval-augmented generation
- LLM agents
- Tool calling
- OTP verification
- Email notifications
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